Presentation to HM Treasury

Joe Grice Director Public Services

 

Real Time Government Pilot Scheme

 

How the System works

    1. Prototype Collects Data month 6
    2. e-GIF Compliance month 20
    3. Model System for competitive tender and roll out month 36 20,000+ transactions per day

Real Time Government Pilot Scheme

 

Benefits

 

Real Time Government Pilot Scheme

Some typical Frequently Asked Questions

Yes if of adequate quality.

Eventually a single source for all Government performance and financial statistics. Transition managed by a centralised or distributed Transaction Agency.

For data collection as easy as copying and pasting or entirely transparent i.e. reported automatically from GSI desktop computers. All other applications will be to web browsing standard.

Managers will just get an e-mail, which will be resent and escalated if the performance monitored is not back in compliance in an agreed time. No need for firing but accelerates compliance with best practice and enables reward for innovation. Alerts will only be sent when management action is required by the recipient.

Technically no great challenges as we have proposed with the three versions. But internal non-response to alerts will automatically be escalated and must be dealt with strictly. We are an elite team with a zero failure track record unlike the IT usual suppliers.

Reduction in Public Service staffing vs. redeployment to enhance services: Improved quality of service to socially excluded and business. Restoration of proper pensions and shorter working weeks for Public Service staff may also be considered. "Smart working" is encouraged and supported. We pointed out to William Jordan at HMT better productivity restored Pensions.

Manual Form filling replaced by database reports as citizen transactions recorded increasingly in Real Time.            

 

Public Service Process Mimic Diagrams on the Web are

the visible proof

of Real Time Government at work

and Public Service Reform

Data is collected in real time and is conveniently presented in Public Process Diagrams that contrast actual performance with best practice supply of public services.

Statistics on the current state and performance of the system are displayed and easily accessed from mimic diagrams- like a power station control room or signal box on the railway.

Where a number of agencies have overlapping responsibilities in producing an outcome, their individual and collective performance can be monitored against best practice using the diagrams. They may be alerted when necessary.

We recommend a mix of Public Services be chosen for Pilot of this approach. This avoids a group of service providers feeling that they have been singled out for special treatment and the temptation for them to frustrate the imposition of formal responsibilities implied by the escalating alerts. This is a perfectly natural response that maximises Public Service employee autonomy, unfortunately it minimises citizen accountability.

The final form of the Public Service Process Diagram will be the outcome of much work. Some preliminary examples are shown to give a flavour of the range of options.

Clicks on the diagram will produce details of:

for example

Diagrams have Menus for:

The Real Time collection of performance and transaction data will, in some cases for the first time, establish which processes produce the best results.

Routine form filling can be replaced by reports from the Public Service Data Warehouse for example by

Progress of Escalating Alerts can be easily tracked

Multiple Levels can be displayed to track Alerts to higher management

Something simpler can still communicate a lot!

Clicks produce menus for more detail.

Here a more explicit process orientation

Result: An instrumented Public Service where performance is measured with known allocation of resources and control of best practice and Development.

The error that inhabits all we do is systematically tackled: we record and share our transaction data and enable development of better practice.


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